Introduction to Customer Relationship Management

Introduction to Customer Relationship Management

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About Course

 

 

Course Content

MODULE ONE – INTRODUCTION TO CUSTOMER SERVICE

  • WHAT IS CUSTOMER SERVICE?
  •  DEVELOPING A CUSTOMER-CENTRIC MINDSET
  • INTERNAL AND EXTERNAL CUSTOMERS
  • WHEN DOES CUSTOMER SERVICE START AND STOP?
  • THE NEED FOR CUSTOMER SERVICE
  • DEVELOPING A CUSTOMER FRIENDLY ATTITUDE

MODULE ONE – INTRODUCTION TO CUSTOMER SERVICE

MODULE TWO – CUSTOMER CARE: COMMUNICATION SKILLS

MODULE TWO – CUSTOMER CARE: COMMUNICATION SKILLS

FINAL ASSESSMENT

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