Customer Relationship Professional (CRP)

4.50
(4 Ratings)

Customer Relationship Professional (CRP)

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Course Content

MODULE ONE – INTRODUCTION TO CUSTOMER SERVICE

  • WHAT IS CUSTOMER SERVICE?
  • WHAT IS CUSTOMER SERVICE?
  •  DEVELOPING A CUSTOMER-CENTRIC MINDSET
  •  DEVELOPING A CUSTOMER-CENTRIC MINDSET
  • INTERNAL AND EXTERNAL CUSTOMERS
  • INTERNAL AND EXTERNAL CUSTOMERS
  • WHEN DOES CUSTOMER SERVICE START AND STOP?
  • WHEN DOES CUSTOMER SERVICE START AND STOP?
  • THE NEED FOR CUSTOMER SERVICE
  • THE NEED FOR CUSTOMER SERVICE
  • DEVELOPING A CUSTOMER FRIENDLY ATTITUDE

MODULE TWO – CUSTOMER CARE: COMMUNICATION SKILLS

MODULE THREE – CUSTOMER ANALYSIS: KNOWING YOUR CUSTOMER

MODULE FOUR – CALMING UPSET CUSTOMERS

MODULE FOUR – CALMING UPSET CUSTOMERS

MODULE FIVE – TELEPHONE ETIQUETTE SKILLS

MODULE FIVE – TELEPHONE ETIQUETTE SKILLS

MODULE FIVE – TELEPHONE ETIQUETTE SKILLS

MODULE SIX – INTERNET AND CUSTOMER SERVICE SKILLS

MODULE SIX – INTERNET AND CUSTOMER SERVICE SKILLS

FINAL ASSESSMENT

Student Ratings & Reviews

4.5
Total 4 Ratings
5
2 Ratings
4
2 Ratings
3
0 Rating
2
0 Rating
1
0 Rating
3 years ago
This is honestly perfect for this skill. Commendable training session.
3 years ago
This is honestly perfect for this skill. Commendable training session.
3 years ago
Nice content for impact. I'm honestly luck to have taken this.
3 years ago
Nice content for impact. I'm honestly luck to have taken this.

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