Customer Relationship Professional (CRP)
Customer relationships are everything to a business. Happier customers means higher profits! Despite this, many businesses fail to create really excellent service processes that keep their customers completely satisfied throughout their customer experience. This course will put you ahead of your competitors by showing you how to design and develop effective service processes for your customers so you can gain excellent customer relationships.
- Language of teaching for this course is English. This means that all communication during lectures will be in English, and all literature and auxiliary materials are in English.
- You can use the translation widget on this website to translate course content into your preferred language.
- The course is subject to evaluation. At the end of the course, students are to participate in the final assessment and score up to 70% to qualify for certification.
- Students can retake assessment three times only.