Director of Learner Success

  • Volunteer
  • Remote

Location: Fully Remote | Type: Volunteer
Role Summary: The Director of Learner Success will ensure that learners have a positive experience on the platform, focusing on learner engagement, support, and retention strategies to enhance user satisfaction.

Key Responsibilities:

  • Manage learner support services, addressing user queries and concerns.
  • Develop engagement and retention strategies, including mentorship programs.
  • Monitor learner feedback and implement improvements to enhance experience.

Required Skills:

  • Strong background in user engagement and learner support.
  • Experience in customer success management, preferably in the e-learning sector.
  • Analytical skills to track and interpret user feedback and retention metrics.
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