Director of Learner Success
Location: Fully Remote | Type: Volunteer
Role Summary: The Director of Learner Success will ensure that learners have a positive experience on the platform, focusing on learner engagement, support, and retention strategies to enhance user satisfaction.
Key Responsibilities:
- Manage learner support services, addressing user queries and concerns.
- Develop engagement and retention strategies, including mentorship programs.
- Monitor learner feedback and implement improvements to enhance experience.
Required Skills:
- Strong background in user engagement and learner support.
- Experience in customer success management, preferably in the e-learning sector.
- Analytical skills to track and interpret user feedback and retention metrics.