Introduction to Customer Relationship Management
By Learnaholic
Categories: Free Short Courses
About Course
Course Content
MODULE ONE – INTRODUCTION TO CUSTOMER SERVICE
-
WHAT IS CUSTOMER SERVICE?
-
INTERNAL AND EXTERNAL CUSTOMERS
-
WHEN DOES CUSTOMER SERVICE START AND STOP?
-
THE NEED FOR CUSTOMER SERVICE
MODULE ONE – INTRODUCTION TO CUSTOMER SERVICE
MODULE TWO – CUSTOMER CARE: COMMUNICATION SKILLS
MODULE TWO – CUSTOMER CARE: COMMUNICATION SKILLS
FINAL ASSESSMENT
Earn a certificate
Add this certificate to your resume to demonstrate your skills & increase your chances of getting noticed.
Student Ratings & Reviews
No Review Yet
