Hospitality Management Professional (HMP)

Course Content

UNIT I – INTRODUCTION TO HOSPITALITY INDUSTRY

Introduction
Introduction
Introduction
Structure of the Hospitality Industry
Structure of the Hospitality Industry
Structure of the Hospitality Industry
Structure of the Hospitality Industry
Characteristics of the Hospitality Industry
History of Hospitality Industry
History of Hospitality Industry
Career Options in the Hospitality Industry
Eco Friendly Practices in Hospitality
Customer Care in Hospitality Industry

UNIT 2 – ORGANIZATIONAL STRUCTURE OF HOTEL

UNIT 3 – CLASSIFICATION OF HOTELS

UNIT 4 – DISTRIBUTION CHANNEL

UNIT 5 – FRONT OFFICE DIVISION

FINAL ASSESSMENT

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Hospitality Management Professional (HMP)

Course Content

UNIT I – INTRODUCTION TO HOSPITALITY INDUSTRY

Introduction

Introduction

Introduction

Structure of the Hospitality Industry

Structure of the Hospitality Industry

Structure of the Hospitality Industry

Structure of the Hospitality Industry

Characteristics of the Hospitality Industry

History of Hospitality Industry

History of Hospitality Industry

Career Options in the Hospitality Industry

Eco Friendly Practices in Hospitality

Customer Care in Hospitality Industry

UNIT 2 – ORGANIZATIONAL STRUCTURE OF HOTEL

Introduction

Facilities Provided in Hotels

UNIT 2 – ORGANIZATIONAL STRUCTURE OF HOTEL

Introduction

Departments in Hotel and their Functions

Organizational Chart in Hotels

UNIT 2 – ORGANIZATIONAL STRUCTURE OF HOTEL

Introduction

UNIT 3 – CLASSIFICATION OF HOTELS

Types of Rooms

UNIT 3 – CLASSIFICATION OF HOTELS

Introduction

Room Rates

Classification of Hotels

UNIT 4 – DISTRIBUTION CHANNEL

Introduction

Functions of Distribution Channel

UNIT 4 – DISTRIBUTION CHANNEL

Introduction

Number of Channel Levels

Distribution Channel in Hospitality

UNIT 4 – DISTRIBUTION CHANNEL

Functions of Distribution Channel

UNIT 5 – FRONT OFFICE DIVISION

Concepts of Front Office Department

Functional Organization of Front Office (Subdepartments)

Duties and Responsibilities of the Front Office Staff

Co-ordination with Other Departments

UNIT 5 – FRONT OFFICE DIVISION

Functional Organization of Front Office (Subdepartments)

FINAL ASSESSMENT

HMP Assessment

HMP Assessment

Student Ratings & Reviews

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