Conflict Management

You will learn how to cope with conflict, set clear expectations, and moderate yourself and others in these challenging circumstances in this course. You’ll learn about the nature of conflict and how to tell whether it’s positive or bad. We’ll learn five conflict resolution options, as well as the abilities needed to settle it and the processes to achieve mutual understanding. We will practice trying to defuse and resolving conflict through exercises and role plays.

2 Enrolled 5.0 (1) Intermediate

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