Conflict Management
About Course
In this course, participants will delve into the intricacies of collaborative problem-solving, honing skills vital for effective conflict management in professional environments. Through interactive sessions, they will learn the art of assertive communication, empowering them to navigate conflicts with clarity and confidence. Additionally, participants will explore the role of mediation and facilitation, gaining insights into techniques for fostering constructive dialogue and reaching mutually beneficial resolutions. This course equips participants with a versatile toolkit, enabling them to approach conflicts proactively and transform adversarial situations into opportunities for growth and collaboration.
Course Content
Understanding Conflict
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Introduction to Conflict
00:00 -
Causes and Sources of Conflict
00:00 -
Dynamics of Conflict
00:00
Conflict Resolution Strategies
Managing Conflict in Teams
Organizational Conflict Management
Reflective Assessment
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