Conflict Management

About Course

In this course, participants will delve into the intricacies of collaborative problem-solving, honing skills vital for effective conflict management in professional environments. Through interactive sessions, they will learn the art of assertive communication, empowering them to navigate conflicts with clarity and confidence. Additionally, participants will explore the role of mediation and facilitation, gaining insights into techniques for fostering constructive dialogue and reaching mutually beneficial resolutions. This course equips participants with a versatile toolkit, enabling them to approach conflicts proactively and transform adversarial situations into opportunities for growth and collaboration.

Participants will learn to identify the root causes of conflict in professional settings and understand their implications for effective conflict management strategies.
Participants will develop skills in assertive communication, allowing them to express their needs and boundaries confidently while fostering positive relationships.
Participants will master techniques for collaborative problem-solving and negotiation, enabling them to generate win-win solutions in conflict situations.
Participants will gain insights into the role of mediation and facilitation, learning how to guide constructive dialogue and resolve conflicts impartially.
Participants will explore the dynamics of conflict within teams and organizations, acquiring strategies for preventing conflicts and promoting a culture of open communication and trust.

Course Content

Understanding Conflict

Introduction to Conflict

00:00
Causes and Sources of Conflict

00:00
Dynamics of Conflict

00:00

Conflict Resolution Strategies

Managing Conflict in Teams

Organizational Conflict Management

Reflective Assessment

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Student Ratings & Reviews

5.0

Total 1 Rating

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isabivote ltd

2 years ago

I'm happy I learnt this. I'm giving a five!

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